Returns, Warranty & Customer Protection Policy
- ✔ 3-Month Quality Guarantee Non-human-caused defects supported with repair or exchange.
- ✔ Authentic Products with SN Verification All serial numbers recorded to ensure authenticity and protection.
- ✔ Local Storefront Support (SoCal)
In-store purchase, pickup & after-sales service available. At Luxelinc / US Drone Supplies, we are committed to selling authentic, professionally inspected drone equipment while protecting both our customers and our product integrity.
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1. Product Authenticity & Inspection
- All products are genuine
- Each unit is inspected before shipment
- Serial Numbers (SN) are recorded for every product
- SN records are used for warranty support and fraud prevention
2. Quality Guarantee (3-Month Protection)
We provide a 3-month quality guarantee from the delivery date.
If a product develops a non-human-caused quality issue within this period, we support:
- Repair
- Replacement
- Exchange
Covered:
- ✔ Manufacturing defects
- ✔ Hardware malfunctions not caused by misuse
Not Covered:
- ✖ Crash damage
- ✖ Water damage
- ✖ Physical impact
- ✖ Unauthorized modification
- ✖ Improper operation
3. Return & Exchange Conditions
To qualify for return or exchange:
- Product must be returned in the same condition as shipped
- Serial number must match our shipment record
- All original accessories and packaging must be included
- No signs of user-caused damage
We reserve the right to reject returns if:
- SN does not match
- Parts are missing
- Product is altered or swapped
4. Manufacturer Warranty Support
Many products may also qualify for manufacturer warranty (such as DJI). We assist customers by providing:
- SN documentation
- Purchase proof
- Claim guidance
Final warranty approval is determined by the manufacturer.
5. Invoice & Insurance Support
We provide official invoices free of charge for customers who wish to purchase third-party insurance coverage. We are happy to assist customers in securing additional protection if desired.
6. Shipping Issues
If your package arrives damaged, missing items, or lost:
- Contact us within 48 hours
- Provide photos/videos
We assist in filing claims with carriers (FedEx/UPS). Resolution follows carrier investigation results.
7. In-Store Service for Southern California Customers
Customers in Southern California are welcome to visit our physical store for:
- In-person purchases
- Product pickup
- After-sales service and support
Having a local storefront allows us to provide faster and more direct assistance to our community.
8. Fraud Prevention & Product Integrity
To protect all buyers:
- SN codes are recorded
- Returns are SN verified
- Swapped or altered items will be rejected
9. Order Cancellations
Orders can be canceled before shipment. After shipping, policies above apply.
10. Pre-Purchase Support
We strongly encourage customers to confirm compatibility and product selection before ordering.
📧 vip@luxelinc.com
📞 840-466-7113
We are real drone pilots and are happy to help.
